TLDR;
This video features a presentation by Prof. Dr. Amril Gafar Suni on interview techniques with clients, particularly for advocates and lawyers. The presentation covers various aspects of communication, including oral and written forms, and emphasizes the importance of understanding communication in legal settings. It also touches on nonverbal communication, such as body language and facial expressions, and how these can be used to better understand clients.
- Communication is a unique process to achieve goals, especially in advocacy.
- Oral and written communication (graphology) are key.
- Understanding communication helps in anticipating extreme groups and dealing with clients effectively.
Introduction [0:00]
The session begins with an introduction to the speaker, Prof. Dr. Amril Gafar Suni, and an overview of the topic: interview techniques with clients. The host reminds participants to activate their cameras and fill in the attendance form.
Speaker's Introduction and Background [2:34]
Prof. Amril Gafar Suni introduces himself, mentioning his educational background, including a master's degree in social sciences and a doctorate from Padjadjaran University. He also holds a master's degree in economics management and has studied business management at the University of Utara, Malaysia. He has taught at the State Intelligence College and is involved in political science. His fields of study include communication science, focusing on how to communicate effectively with others.
Background and Importance of Interview Techniques [5:33]
The background emphasizes the necessity of conducting client interviews effectively. Interview is defined as a communication process crucial for advocates. In security and intelligence, it's a unique process to achieve goals. Advocacy involves addressing three main problems, highlighting the importance of communication.
Oral and Written Communication [6:38]
Communication is divided into oral and written forms. Oral communication includes voice pressure, while written communication involves graphology, the analysis of handwriting. Graphology can reveal insights into a person's character and state of mind. The professor shares anecdotes of using language skills and communication techniques in various international settings to gather information and build rapport.
Understanding Communication [16:22]
Communication is defined as an effort to make an opinion known. Quoting experts like Iman Longman, communication involves expressing feelings and conveying information effectively. The professor shares his background in philosophy and theology, emphasizing the importance of intellect and feeling in communication. He references Sun Tzu's philosophy of knowing yourself and knowing the enemy to achieve success.
Practical Applications of Communication [21:59]
The professor shares practical examples of using communication skills in legal settings, such as expert witness testimony. He emphasizes the importance of understanding the judge, lawyers to detect the problem. He also references J. Sito's opinion on the importance of communication knowledge and skills in legal problem-solving.
Demonstrating Clear Abilities [25:17]
Communication skills demonstrate clear abilities and should be humane and efficient. The professor shares a Minang philosophy of never saying no directly. He discusses how to convey messages through vocal pressure, gestures, and handwriting analysis. He also shares anecdotes of representing high-profile clients and using communication skills to navigate challenging situations.
Scientific Approach to Communication [28:41]
The professor emphasizes the scientific nature of communication, particularly in graphology, which he has studied extensively. He highlights the importance of efficiency and effectiveness in client interactions. He shares an experience representing the head of BIN (State Intelligence Agency) and using communication skills to manage interactions at a ministerial-level meeting.
Functions of Communication in Trials [33:23]
The function of communication in trials is discussed, referencing famous lawyers like Hotman Paris. Communication is a tool to express thoughts and feelings, facilitate social interaction, and increase knowledge. The professor shares anecdotes of using language skills in international settings to gain trust and achieve goals.
Transferring Knowledge and Motivating Actions [38:45]
Communication functions to transfer knowledge and motivate actions. The professor shares stories of using cultural knowledge and language skills to connect with people and achieve favorable outcomes, such as receiving free meals. He emphasizes the importance of controlling one's actions and influencing others through effective communication.
Controlling Actions and Expressing Emotions [42:38]
The professor discusses how communication can control someone's actions and result in controlled expressions of feelings and emotions. He uses a Javanese example to illustrate how communication can influence behavior. He also touches on the importance of understanding cultural nuances and adapting communication styles accordingly.
Elements of Communication [47:05]
The elements of communication include the communicator, message, channel/media, communicant/receiver, and response. These elements are crucial in court proceedings and cannot be avoided.
Question 1: Generational Differences in Communication [49:32]
A participant asks about the differences in communication styles between the 98 generation activists and the millennial generation. The professor explains that communication is influenced by genetic, hereditary, cultural, and social characteristics. He emphasizes the importance of understanding the socio-political perspective and historical context.
Knowing Yourself and Others [54:49]
The professor reiterates the importance of knowing yourself and knowing your opponent. He shares anecdotes of using handwriting analysis and other techniques to understand individuals in various settings. He emphasizes the need to adapt communication styles based on the individual and situation.
Use Value in Research and Activities [57:03]
The professor discusses the use value in research and activities, emphasizing the relevance and practical application of knowledge. He shares examples of how data collected can be used to understand and engage with political figures.
Analyzing Communication Skills [59:01]
The professor analyzes the communication skills of the participant, noting that he easily forgets problems. He advises the participant to take notes and involve others in problem-solving. He also detects signs of stress in the participant's voice and physical symptoms.
Question 2: Future of Communication and Handwriting Analysis [1:02:59]
A participant asks about the future of communication and how to deepen understanding in an era of digital communication. The professor explains that ethnicity influences communication styles and cultural factors. He shares anecdotes of identifying individuals based on body language and cultural cues.
Flexibility and Trust in Communication [1:08:05]
The professor emphasizes the importance of flexibility and trust in communication. He shares anecdotes of consulting with individuals from diverse backgrounds and using cultural knowledge to build rapport.
Identifying Cultural Factors [1:08:51]
The professor shares an anecdote of identifying cultural factors in Portugal based on language and customs. He emphasizes the importance of being observant and curious in communication.
Question 3: Dealing with Lying Clients [1:10:01]
A participant asks about how to deal with clients who are lying. The professor emphasizes the importance of knowing who you are facing and detecting lies through body language and gestures. He shares an anecdote of identifying a dishonest lawyer through handwriting analysis.
Question 4: Psychological Problems and Summons [1:13:31]
A participant asks about how to handle threatening summons. The professor advises controlling abilities, making notes, and forming a team to address the issue. He also advises against making decisions on Tuesdays and emphasizes the importance of knowledge, peace, and prosperity in communication.
Handwriting Analysis and Teamwork [1:20:30]
The professor offers to analyze handwriting and emphasizes the importance of teamwork.
Question 5: Influence of Ethnicity and Residence [1:24:04]
A participant asks about the influence of ethnicity and residence on communication. The professor explains that ethnic origin influences culture and communication styles. He shares anecdotes of identifying individuals based on body language and cultural cues in Hong Kong.
Cultural Factors and Communication [1:27:15]
The professor emphasizes the importance of cultural factors in communication, sharing anecdotes of differentiating between individuals from different cultural backgrounds.
Question 6: Communication in the Legal Field [1:28:36]
A participant asks about communication methods in the legal field. The professor advises knowing the client, involving others, and practicing patience. He shares a story of a Betawi person and emphasizes the importance of recognizing oneself and the problem.
Recognizing Yourself and the Problem [1:34:48]
The professor emphasizes the importance of recognizing oneself and the problem, advising the participant to be patient and make notes.
Nonverbal Communication [1:38:42]
Nonverbal communication includes body language, facial expressions, body movements, and body postures. It shows what is felt rather than what is expressed.
Comparison of Verbal and Nonverbal Communication [1:40:17]
Body language accounts for 55% of communication, words for 7%, and tone of voice for 38%. The professor shares examples of reading body language and adapting communication styles accordingly.
Body Language Gestures [1:41:56]
The professor discusses how to interpret body language gestures and adapt communication styles accordingly.
Question 7: Dealing with Older Clients [1:43:11]
A participant asks about how to deal with older clients who may not trust young lawyers. The professor advises greeting them from behind and asking questions respectfully. He emphasizes the importance of understanding the characteristics of older individuals.
Conclusion [1:45:58]
The professor concludes the session, offering to answer further questions via telephone. The host thanks the professor for his insights.