TLDR;
This video provides ten actionable tips for improving written communication with buyers on Fiverr. It emphasizes the importance of personalization, active engagement through questions, clarity, and emotional intelligence. The tips cover various aspects, from using names and avoiding typos to showing humility and offering apologies when necessary. The ultimate goal is to build stronger relationships with buyers, ensure smoother project execution, and foster a more positive and understanding environment.
- Use personal touches like addressing people by name.
- Engage buyers by asking questions and clarifying uncertainties.
- Avoid demanding language and always be humble.
- Use emojis to clarify the emotion behind your words.
- Always be patient and understanding.
Call People by Their Names [0:59]
Addressing buyers by their names personalizes the interaction, making them feel recognized and valued. Using names helps to create a connection beyond a transactional relationship. Avoid generic terms like "bro," "dude," "madam," or "sir," as they can come off as either too informal or overly formal. If a buyer hasn't provided their name, wait until you have it before using any form of address.
Ask a Lot of Questions [2:12]
Asking questions is crucial for both pre-sale engagement and active order management. Before a sale, questions help to build the conversation and increase the likelihood of a purchase. During an active order, asking questions demonstrates genuine interest in the buyer's needs and ensures the project aligns with their vision. Questions show that you care about the project and are committed to delivering the best possible outcome.
Always Ask for Clarification [3:02]
Seeking clarification on anything unclear, no matter how small, shows buyers that you are detail-oriented and committed to accuracy. This is especially important in fields like voice acting, where correct pronunciation is essential. Asking for clarification demonstrates care and attention to detail, assuring the buyer that you are invested in the project's success and their satisfaction.
Avoid Demanding Phrases [4:09]
Avoid using language that comes across as demanding. Instead of directly ordering a buyer to do something, phrase requests politely. For example, use phrases like "Could you please kindly take a few moments" instead of "Fill this out now." Softening your requests with polite language makes the interaction more pleasant and encourages a more positive response from the buyer.
Avoid Typos and Use Emojis [5:24]
Typos can confuse buyers and undermine your credibility as a professional seller. Use tools like Grammarly or other browser plugins to check your sentence structure and catch errors. Always proofread your messages at least twice before sending them. In addition to avoiding typos, use emojis to clarify the emotion behind your words. Emojis can help communicate tone and prevent misunderstandings, adding a personal touch to your messages.
Thank Your Buyers for Their Responses [7:40]
Acknowledge and appreciate buyers who respond promptly and contribute to the project. Thanking them for their timely responses encourages continued engagement and reinforces the importance of their input. Let buyers know that their responsiveness directly impacts the quality of the finished product.
Tell Your Buyers What They Should Anticipate [9:04]
Proactively inform buyers about what to expect throughout the project timeline. Answering their questions before they arise demonstrates excellent service and reduces anxiety. Provide updates on your progress and any potential delays, ensuring they feel informed and valued.
Be Humble [9:59]
Maintain a humble attitude, even when dealing with buyers who may not have as much knowledge or experience as you do. Avoid arrogance and communicate with care and attention. Educate and guide buyers without making them feel inferior. Humility fosters better relationships and leads to more positive outcomes.
Apologize When Necessary [11:25]
Take responsibility for your mistakes and apologize when necessary, even for small oversights. Apologizing shows humility and creates a path for reconciliation. Owning your errors builds trust and demonstrates your commitment to making things right.
Don't Judge [12:38]
Avoid judging buyers based on their written communication. Recognize that people may be going through difficult situations that affect their communication style. Patience, humility, and grace can help you understand and support buyers, leading to better relationships and project outcomes.