TLDR;
Dhruv Rathee discusses the launch and initial weeks of his AI platform, AI Fiesta, highlighting both successes and challenges. He shares user statistics, feedback-driven improvements, and the innovative solutions implemented to address initial problems like payment synchronization and AI model crashes. The video also introduces new features like Super Fiesta, language options, and AI Avatars, emphasizing the platform's commitment to user experience and continuous improvement.
- Over 20 million messages sent and 40,000 paid users in the first six weeks.
- Customer feedback led to the addition of eight new features in the first two weeks.
- Innovative solutions, including AI customer support, were implemented to address initial challenges.
- New features like Super Fiesta, language options, and AI Avatars were introduced.
Introduction [0:00]
Dhruv Rathee reflects on the launch of his AI platform, AI Fiesta, six weeks prior, and discusses the journey of becoming an entrepreneur. He aims to provide a transparent overview of the experience, covering both the successes and failures encountered. Rathee acknowledges the support he has received and emphasizes his accountability to his audience, promising to share the results of his work.
Positive Outcomes and User Feedback [1:36]
The AI Fiesta platform has seen significant user engagement, with over 20 million messages sent and 40,000 paid users in the first six weeks. Additionally, 3.5 million people have tried the platform for free, sending an average of 400 messages each. To gauge user satisfaction, Dhruv Rathee and his team conducted video calls with randomly selected paid subscribers, gathering feedback on their likes, dislikes, and desired features. This feedback was used to implement eight new features within the first two weeks, including web search, dark mode, light mode, better formatting, and increased token limits, along with bug fixes.
Initial Challenges and Solutions [3:39]
The initial weeks after the launch were stressful due to an unexpectedly high volume of users, which led to payment synchronization issues, causing delays in subscription access. The customer support inbox was flooded with 3,000 to 4,000 emails regarding payment issues. Additionally, the Gemini AI model crashed due to hitting the rate limit. To address the payment issues, the team manually verified payments and temporarily hired 15 customer support staff to manage the influx of emails. For long-term customer support, they developed an internal AI algorithm named Finn, which now handles 40% of customer support emails, reducing the workload for human staff.
Addressing Social Media Concerns [10:57]
The company faced reputation challenges on social media, with videos claiming AI Fiesta was a scam. Dhruv Rathee identified three categories of people making these videos: those with genuine payment or technical issues, those with misunderstandings about the product, and those with ideological or political motivations. The customer support team worked to solve the problems of the first group, while Dhruv Rathee personally reached out to the second group to clarify misunderstandings. By the fourth week, the company's efforts began to show results, with customer feedback driving software improvements and proactive customer support.
New Features: Super Fiesta, Language Options, and AI Avatars [14:37]
Dhruv Rathee introduces new features in AI Fiesta, starting with Super Fiesta, which uses an internal AI algorithm to direct questions to the most suitable AI model. Users can switch between different AI models within the same chat without losing context. The platform now offers a language option to change the interface from English to Hindi. AI Fiesta also introduces AI Avatars, including historical personalities like Gandhi, Bhagat Singh, and Einstein, as well as customizable personal avatars like chefs, finance advisors, and doctors. These personal avatars collect user-specific data to provide tailored advice.
Diwali Discount and Future Plans [19:19]
Dhruv Rathee announces a Diwali discount, offering 41% off on the annual subscription, reducing the price to ₹699 per year. Annual subscribers will also have access to quarterly webinars with the AI Fiesta team. He reaffirms his commitment to improving the platform and making AI accessible, with plans to provide monthly updates and introduce new features based on customer feedback. Rathee concludes by stating that the journey is ongoing and that the goal is to create a tool that can positively change people's lives.