TLDR;
This video provides sales training on how to handle a call when a potential client asks to reschedule. It emphasizes the importance of maintaining control of the conversation by confirming the reason for the delay and securing commitment for the rescheduled time. The key takeaway is to use the "Is there any reason" technique to ensure the client remains engaged and the call progresses smoothly.
- Maintain control of the conversation.
- Confirm the reason for the delay.
- Secure commitment for the rescheduled time.
Introduction [0:00]
The video starts with a real phone call where Aaron receives a call from Scarlett Cardone from Grant Cardone's office regarding his interest in 10X ladies. Scarlett offers to help him secure a seat. Aaron asks to call her back in 5 minutes.
Handling Callbacks [0:23]
The instructor advises Aaron to slow down and be more deliberate in his responses. When Scarlett suggests a callback, Aaron should express enthusiasm and confirm the time. The instructor suggests adding, "Is there any reason a call in 5 minutes won't work?" This question can prompt the caller to either move the call sooner or commit more firmly to the new time.
The "Is there any reason" Technique [0:57]
The instructor emphasizes the importance of using the phrase, "Is there any reason you wouldn't be able to pick up at that time?" when rescheduling. This technique ensures the other person is more committed to the new time. The instructor praises Aaron's ending, noting that expressing anticipation for the conversation is effective.