TLDR;
This case revolves around a hair coloring gone wrong, resulting in significant hair loss for the plaintiff. The plaintiff describes a burning sensation during the coloring process, which the stylist dismissed, followed by her hair falling out in clumps. The defense argues that the client was impatient and didn't follow the proper process, leading to the damage. Ultimately, the court finds against the stylist, emphasizing the professional's responsibility to prioritize client safety and proper procedure over client demands.
- Plaintiff experienced severe hair loss due to a hair coloring treatment.
- The stylist claimed the client was impatient and didn't follow instructions.
- The court ruled in favor of the plaintiff, highlighting the stylist's negligence.
Plaintiff's Testimony [0:05]
The plaintiff recounts her experience at Mr. King's salon, where she sought to have her long brown hair and bangs colored. During the three-hour coloring process, she experienced a severe burning sensation on her scalp. When she inquired about it, Mr. King dismissed her concerns, stating it was normal. However, as he began blow-drying her hair, it started falling out in large clumps, causing her to flee the salon in distress.
Defendant's Argument [0:26]
Mr. King defends his work, stating that he has been a successful stylist for many years and has never encountered such an issue. He mentions that the plaintiff has been a customer for approximately 13 years. He claims the problem arose because the coloring process requires two sessions, and the plaintiff was unwilling to wait and follow the proper procedure. He implies that her impatience led to the adverse reaction.
The Verdict [0:42]
The judge rules against the stylist, emphasizing that a professional cannot rush a procedure, even if the client desires it. The ruling underscores the responsibility of professionals to prioritize client safety and adhere to proper procedures, regardless of client demands. The court awards the plaintiff a total of $643,000 in damages.
