TLDR;
This video addresses the frustrating situation of clients not paying for voiceover work and offers advice on how to handle reluctant payers. It emphasizes the importance of clear communication, setting specific payment dates, and maintaining a friendly yet firm approach. The video also touches on the option of small claims court as a last resort and the significance of offering flexible payment options.
- Send clear invoices with specific payment terms.
- Follow up with reminders, including specific payment dates.
- Consider offering installment payments.
- Maintain a friendly but firm approach.
- View legal proceedings as a last resort.
Introduction: Dealing with Non-Paying Clients [0:00]
The video begins by recounting a voiceover student's experience of not being paid for work completed to a high standard, despite the client's initial satisfaction. The problem is that 90 days have passed without payment. The coach addresses the common frustration among voiceover artists when clients fail to honor their payment agreements. The video aims to provide actionable advice on how to encourage payment from reluctant clients while preserving the possibility of future collaborations.
Initial Steps: Clarity and Invoicing [1:27]
The first step in ensuring timely payment is to provide the client with a clear invoice that specifies how and when payment should be made. After 30 days of non-payment, send an email to the contact at the production company, reminding them that payment must be made by a specific date. If payment is still not received, send a final reminder that includes another specific payment date.
Escalation: Final Reminders and Legal Options [1:53]
If reminders are ignored, inform the client that you may have to undertake county court proceedings in the small claims court. Legal proceedings should be a last resort. The court will want to see that the client was given ample opportunity to pay and offered options like installment payments.
Key Takeaways: Communication and Flexibility [2:25]
Clarity is essential. Be upfront about payment expectations from the outset. If payment is delayed, send gentle reminders, referencing the original payment terms. When communicating overdue payments, provide specific dates by which payment is expected. While it's important to be firm, avoid threatening the client, as this could be counterproductive. Be understanding of any difficulties the client may be experiencing and consider offering installment payment options.
Payment Methods and Conclusion [3:26]
Always specify how you want the client to make the payment, whether it's via bank transfer, PayPal, or another method. Being clear about your expectations and maintaining consistent communication will remind the client of their obligation and increase the likelihood of timely payment.